OwnBill
Delete your account
Delete your OwnBill account and the cloud copy of your data.
In the app (fastest)
- Open OwnBill on the owner's phone and sign in.
- Go to More, then Delete my cloud account.
- Type DELETE and confirm.
Your account is deleted 7 days later. Sign in before then to cancel.
Without the app
Email provantict@gmail.com with the subject "Delete my OwnBill account" and the mobile number you sign in with. We confirm with a code sent to that number, then delete within 7 days.
What is deleted
- Your sign-in and mobile number
- The cloud copy of every business you own: bills, payments, customers and suppliers, items, stock, expenses, staff, salary, attendance and check-in selfies
- Your linked phones (they are signed out), customer statement links, your MandiWay link and any e-invoice connection
What is kept
- Records we must keep by law, such as our invoices to you, for the period the law sets
- Data on your own phone and in your own Google Drive backups. Delete these from the app or from Google Drive.
Cancel your plan first. Deleting your account does not cancel a Google Play subscription. Open Google Play, then Payments and subscriptions, Subscriptions, OwnBill, Cancel.
Staff members: to stop using a shop's account, open More, then Leave this shop. Your entries in that shop belong to the shop owner.
Contact and grievance officer
Grievance officer under the Digital Personal Data Protection Act, 2023 and the IT Rules, 2021: Provantic Technologies Private Limited, Bengaluru, Karnataka, India. Email provantict@gmail.com. We acknowledge within 48 hours and reply within 7 working days.